Remember, Heritage Credit Union will never send you an unsecured email or text message asking you to provide passwords, usernames, or other personal information. When in doubt, call your local branch to verify the legitimacy of communications you receive. We're hear to keep you safe and your information secure.
- Never click on suspicious links in emails, tweets, posts, or online advertising. Links can take you to a different website than their labels indicate. Typing an address in your browser instead of clicking a link in an email is a safer alternative.
- Ensure your information is protected as it travels across the Internet by only submitting sensitive information to websites that use encryption. Verify the web address begins with “https://” (the “s” is for “secure”) rather than just “http://”. Some browsers also display a closed padlock.
- Do not trust sites with certificate warnings or errors. These messages could indicate your connection is being intercepted or the web server is misrepresenting its identity.
- Avoid using public computers or public wireless access points for online banking and other activities involving sensitive information, when possible.
- Always “Sign Out” or “Log Off” of password protected websites when finished to prevent unauthorized access.
- Simply closing the browser window may not actually end your session.
- Be cautious of unsolicited phone calls, emails, or texts directing you to a website or requesting information.
Mobile Device Security
- Configure your device to require a passcode to gain access.
- Avoid storing sensitive information. Mobile devices have a high likelihood of being lost or stolen, so you should avoid using them to store sensitive information. If sensitive data is stored, enable encryption to secure it.
- Keep your mobile device’s software up-to-date.
- Disable features not actively in use, such as Bluetooth, Wi-Fi, and infrared. Set Bluetooth-enabled devices to “non-discoverable” when Bluetooth is enabled.
- Delete all information on a device before the device changes ownership. Use a “hard factory reset” to permanently erase all content and setting stored on the device.
- “Sign Out” or “Log Off” when finished with an app, rather than just closing it.
- Utilize antivirus software where applicable (i.e., Androids, Windows, etc.).
- Do not jailbreak or otherwise circumvent security controls.
General PC Security
- Maintain active and up-to-date antivirus protection provided by a reputable vendor. Schedule regular scans of your computer in addition to real-time scanning.
- Update your software frequently to ensure you have the latest security patches. This includes your computer’s operating system and other installed software (e.g., web browsers, Adobe Flash Player, Adobe Reader, Java, Microsoft Office, etc.).
- Automate software updates, when the software supports it, to ensure it’s not overlooked.
- If you suspect your computer is infected with malware, discontinue using it for banking, shopping, or other activities involving sensitive information. Use security software and/or professional help to find and remove malware.
- Use firewalls on your local network to add another layer of protection for all the devices that connect through the firewall (e.g., PCs, smart phones, and tablets).
- Require a password to gain access. Log off or lock your computer when not in use.
- Use a cable lock to physically secure a laptop when the device is stored in an untrusted location.