Online Security Information
Protect yourself from Vishing & Phishing
There is a national phone-based, voice-based "vishing" scam going on that is affecting credit union members across the country.
Vishing is like phishing except it is phone or voice based, i.e. over the phone, not via email or the Internet. Would-be victims are called on the phone and asked to key in their credit or ATM card information. Please remember the following if you are contacted by the scam:
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Heritage CU did NOT initiate the call.
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HCU would never ask for such information over the phone or in an email.
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The scam is calling thousands of random people, claiming a CU name, hoping someone will key in a card number.
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If a call-back number is provided, report it to abuse@heritagecu.org
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If you are a victim of this scam and did key in your card information, call your local branch immediately.
Heritage Credit Union DOES NOT solicit its' members for personal and confidential information via email, text messages, or telephone inquiries.
Phishing is another form of scam where messages are typically sent to members via email. The messages appear to be from Heritage Credit Union, but are NOT. The messages may warn that your account is locked, that services will be cancelled or interrupted without your response. The message urges you to log in to a bogus Web site that is almost certainly designed to record your personal login information. Do NOT click on the link in the email.
Text message scams are also on the rise. Members may receive a text message on their phone directing them to call a certain phone number. Heritage Credit Union would NOT send a message like this, and members should not call the phone number.
If you receive a suspicious email, phone call or text message that appears to be from Heritage, please forward the message, together with complete header information, to abuse@heritagecu.org. If you believe you may have responded to such a fraudulent solicitation and may have supplied personal information such as account numbers, passwords or debit/credit card information, contact us at one of the numbers below:
Heritage fraud department: 1-888-432-8496
Lost or stolen CREDIT cards: 1-877-881-6018
Lost or stolen DEBIT cards: 1-866-546-8273
Or call your local branch anytime!
