Checking - Identity Fraud Resolution
Heritage Credit Union offers checking account members free Victim Resolution Service from Identity Fraud, Inc. If your identity is stolen, Victim Resolutions Service offers you 24/7 access to dedicated Identity Fraud Case Specialists who are experts in helping members solve the problems that come with having your identity stolen. They will build a customized solution to address the details of your personal fraud incident and assist you in resolving your identity crisis.
If you suspect someone has compromised your identity, call your local Heritage Credit Union branch.
Wisconsin |
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| Chetek | 715-924-2415 |
| Ladysmith | 715-532-7731 |
| Madison | 608-241-2191 |
| Sauk City | 608-643-2600 |
| Prairie du Sac | 608-644-8100 |
Illinois |
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| Galesburg | 309-344-2001 |
| Rockford, State Street | 815-229-7000 |
Highlights of your Victim Resolution Service from Identity Fraud, Inc, include:
- Dedicated Case Specialists who are Experts in Financial Crimes Law. You will have one person assigned to your specific case.
- Individual Case File Creation. Your case specialist will create an action plan that is tailored to your specific incident and type of fraud.
- Case File Monitoring. For peace of mind, you can login and track the progress of your case online anytime.
- Victim Statement. Your case specialist will guide you in creating victim statements for any required documentation.
- Elite Action to Stop Fraud. Your case specialist will immediately contact creditors, financial institutions, and government agencies. They will help close existing accounts and assist in opening new replacement accounts.
- Verbal and Written Credit Bureau Fraud Alerts. Immediate verbal alerts to each credit bureau are followed up with written alerts with required documentation.
- Fraud Affidavit. Victims are typically required to file an affidavit with each creditor and financial institution before any action will be taken. Your case specialist prepares this documentation for you.
- Victim Resolution Services Supplemental Police Reports. Law enforcement agencies are often understaffed and lack the manpower to dedicate immediate attention to the details and paperwork associated with identity fraud. Your case specialist prepares police reports to ensure the case is filed and agencies have all pertinent data.
- Case Follow-up. Cases may require numerous follow-up efforts with credit bureaus to ensure restoration is complete. Your case specialist will take care of this time consuming task for you.
Tips to Prevent Becoming a Victim of Identity Fraud
- Protect your Social Security number and the Social Security number of your children and other family members by not carrying them in your wallet.
- Report lost or stolen checks, credit or debit cards immediately. Heritage Credit Union will block payment on the check numbers or account numbers involved.
- Store cancelled checks, new checks and account statements in a safe place.
- Notify Heritage Credit Union of suspicious phone or email inquiries such as those asking for account information to "verify a statement" or "award a prize."
- Review your credit report at least once every year. Make sure all information is up-to-date and accurate.
- Shred any pre-approved credit offers to which you do not respond. Thieves can use these offers to assume your identity.
- Keep mail secure. Don't mail bills or sensitive information from your home or unsecured mailboxes. Retrieve and review your mail promptly. Thieves may use the personal information contained in your mail to steal your identity.
- If you do not receive your regular bills when expected, call the company to find out why.
- Review your monthly account statements thoroughly to catch any possible fraud early.
